1. Who We Are
ZS 999 operates the online gaming platform accessible at zs999.wine, including the associated mobile application. Throughout this Privacy Policy, "ZS 999", "we", "us" and "our" refer to the operating entity behind the zs999.wine platform.
ZS 999 is the data controller responsible for the personal information you provide when registering for and using our platform. This means we decide what data is collected, why it is collected and how it is stored and processed. Any questions about this policy or our data practices can be directed to us at support@zs999.wine.
This Privacy Policy applies to all ZS 999 players, visitors and anyone who contacts us, regardless of whether they have a registered account. It covers all services offered on zs999.wine.
2. Data We Collect
ZS 999 collects personal data in several ways — directly from you during registration and account use, automatically as you interact with the platform, and in some cases from third-party payment providers and identity verification services.
| Data Category |
Examples |
Source |
| Identity Data |
Full name, date of birth, CNIC number (when requested for verification) |
You (registration/verification) |
| Contact Data |
Mobile number, email address, city/province |
You (registration) |
| Financial Data |
Easypaisa/JazzCash wallet reference, bank account IBAN (last 4 digits), transaction history in PKR |
You and payment processors |
| Technical Data |
IP address, device type, browser, operating system, session duration |
Automatically collected |
| Gaming Data |
Bets placed, games played, winnings, session history, responsible gaming settings |
Automatically collected during platform use |
| Communications Data |
Support chat logs, emails, complaints and their resolutions |
You (when contacting support) |
| Marketing Preferences |
Opt-in/opt-out status for promotional emails and SMS notifications |
You (account settings) |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless you voluntarily provide it as part of an identity verification document and it is necessary for regulatory compliance.
3. How We Use Your Data
Every piece of data ZS 999 collects serves a specific, legitimate purpose. We do not process your information for any purpose not listed below, and we do not keep data longer than it is needed for its stated purpose.
- Account management: To create, maintain and secure your ZS 999 account, process login requests and enable access to all platform features.
- Payment processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments, and to maintain accurate transaction records.
- Identity and age verification: To confirm that you are 18 years of age or older, that you are who you say you are, and to fulfil our anti-money laundering (AML) obligations.
- Service delivery: To make available all ZS 999 gaming products including sports betting, live casino, slots, crash games, fishing games and Teen Patti.
- Platform improvement: To analyse how players use ZS 999, identify bugs, improve user experience and develop new features based on real usage patterns.
- Responsible gaming: To monitor gaming patterns and identify players who may need support, to enforce self-exclusion requests, and to apply deposit limits set by the player.
- Fraud prevention and security: To detect and prevent fraudulent transactions, account takeovers, bonus abuse and other prohibited conduct.
- Legal compliance: To meet our obligations under applicable regulations, respond to lawful requests from authorities and maintain records required by law.
- Marketing (with your consent): To send you information about ZS 999 promotions, new games and special offers — only if you have opted in and only via the channel you selected.
4. Legal Basis for Processing
ZS 999 processes your personal data on one or more of the following legal grounds:
- Contractual necessity: Most data processing is necessary to deliver the ZS 999 service you have signed up for. Without it, we could not operate your account, process your transactions or provide access to our games.
- Legal obligation: We are required to collect and retain certain data — particularly identity and financial transaction records — to comply with anti-money laundering regulations and responsible gaming laws.
- Legitimate interests: In some cases, ZS 999 processes data based on our legitimate business interests, such as fraud detection, platform security and improving our service — provided these interests do not override your rights.
- Consent: Where we send marketing communications, we do so only with your explicit opt-in consent. You can withdraw this consent at any time without affecting your account.
5. Sharing Your Data
ZS 999 does not sell, rent or trade your personal data with third parties. The only circumstances in which your data is shared with external parties are listed below, and in every case only the minimum necessary data is shared:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and our card payment gateway receive the transaction data required to complete your deposits and withdrawals. These partners operate their own privacy policies and are contractually bound to protect your data.
- Game providers: Evolution Gaming, Pragmatic Play and other ZS 999 game providers receive anonymised session identifiers to enable game delivery. They do not receive your name, CNIC, wallet number or contact details.
- Identity verification services: When required, ZS 999 uses regulated third-party identity verification services to confirm age and identity. Data shared is limited to what is required for verification only.
- Regulatory and legal authorities: ZS 999 will share data with law enforcement, financial regulators or other government bodies when required by a lawful request. We do not share data voluntarily with authorities beyond what is legally required.
- Platform security providers: Our fraud detection and cybersecurity partners receive technical data (IP addresses, device fingerprints, session metadata) to protect the platform and all users on it.
All third parties who receive ZS 999 player data are contractually required to handle it securely, use it only for the stated purpose and not share it further without our approval. We audit our third-party partners periodically.
6. Data Retention
ZS 999 keeps your personal data only for as long as it is needed for the purpose it was collected. After that period, data is securely deleted or anonymised so it can no longer be linked to you. Specific retention periods depend on the type of data:
- Active account data (name, contact details, gaming history): Retained for the life of your ZS 999 account and for 5 years after account closure.
- Financial transaction records: Retained for 7 years in accordance with standard financial record-keeping obligations.
- Identity verification documents: Retained for the duration required by applicable AML regulations — typically 5 years from the end of the business relationship.
- Support communications: Chat logs and email records retained for 2 years from the date of the last interaction.
- Marketing opt-in/out records: Retained indefinitely to demonstrate compliance with your stated preferences, even after account closure.
If you request account deletion, ZS 999 will delete or anonymise your data as described above while retaining records required by law. We will confirm the deletion within 30 days of your request.
7. Security Measures
ZS 999 takes data security seriously. We have implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure or modification. These include:
- SSL/TLS encryption on all data transmitted between your device and ZS 999 servers.
- Encrypted storage for all sensitive account and financial data at rest.
- Role-based access controls — only staff with a specific operational need can access player account data.
- Two-factor authentication (2FA) available on all ZS 999 player accounts and enforced on all internal staff systems.
- Regular penetration testing and security audits by independent third-party security firms.
- Real-time fraud and anomaly detection monitoring account activity 24/7.
- Staff training on data protection and security practices, updated annually.
While ZS 999 takes all reasonable steps to protect your data, no internet-based system can be guaranteed 100% secure. If you ever suspect that your account has been compromised, contact our support team immediately. We recommend enabling 2FA on your ZS 999 account as an additional safeguard.
8. Cookies and Tracking Technologies
ZS 999 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how it is used. Here is a breakdown of the cookies we use:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and remember your basic preferences. These cannot be disabled without breaking the platform.
- Analytics cookies: Help ZS 999 understand how players move through the site, which games are popular and where players encounter problems. Data collected is aggregated and anonymous.
- Security cookies: Used by our fraud detection systems to identify unusual patterns that might indicate a compromised account or automated access.
- Preference cookies: Remember your display settings, language preferences and responsible gaming tool configurations so you don't have to re-enter them every session.
ZS 999 does not use third-party advertising cookies or share cookie data with external ad networks. You can manage cookie settings through your browser at any time. Disabling essential cookies may affect your ability to use the ZS 999 platform fully.
9. Your Data Rights
As a ZS 999 player, you have several rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at support@zs999.wine — we will respond within 30 days. Most requests are resolved much faster.
You have the right to request a copy of all personal data ZS 999 holds about you. We will provide this in a readable format, free of charge, within 30 days. This includes your account data, gaming history, transaction records and any communications we hold. Request your data pack by emailing support@zs999.wine with "Data Access Request" in the subject line.
If any of the personal information ZS 999 holds about you is inaccurate or incomplete, you have the right to have it corrected. For most account details such as your email address, mobile number or city, you can update these directly in your ZS 999 account settings. For identity documents or other sensitive records, contact our support team.
You may request that ZS 999 delete your personal data in certain circumstances — for example, if your account has been closed and the data is no longer needed for the purpose it was collected. Note that this right is not absolute: where we are legally required to retain records (such as financial transaction history), we must keep them regardless of a deletion request. We will explain clearly what can and cannot be deleted and why.
You can object to ZS 999 processing your data for direct marketing purposes at any time — simply update your preferences in account settings or contact support. You also have the right to request that we restrict how we use your data in certain circumstances, such as when you have disputed the accuracy of the data we hold or objected to a processing activity while we investigate your objection.
Where ZS 999 processes your data based on your consent or on a contract with you, and that processing is automated, you have the right to receive your data in a structured, machine-readable format so that you can transfer it to another service provider. Contact support@zs999.wine to make a portability request. We will provide data in CSV or JSON format within 30 days.
10. Children's Privacy
ZS 999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we may verify age through document checks. If we become aware that a user under 18 has created an account or provided personal data, we will immediately close the account, delete the data and void any associated transactions.
If you are a parent or guardian and believe your child may have accessed ZS 999 or provided their personal information to us, please contact our support team immediately at support@zs999.wine. We treat all such reports as urgent.
We encourage parents to use device-level parental controls to restrict access to adult gaming websites, including ZS 999, on devices shared with or accessible to children.
11. Marketing Communications
ZS 999 only sends promotional communications — including emails about bonuses, new games, PSL betting markets and special offers — to players who have explicitly opted in to receive them during registration or through their account settings.
You can opt out of marketing at any time by:
- Updating your communication preferences in your ZS 999 account settings under "Notifications".
- Clicking the "unsubscribe" link at the bottom of any ZS 999 marketing email.
- Contacting support at support@zs999.wine and requesting removal from our marketing list.
Opting out of marketing communications does not affect your ability to use ZS 999 or your receipt of service-related messages such as transaction confirmations, withdrawal notifications and account security alerts. These are not marketing and cannot be switched off while your account is active.
12. Updates to This Privacy Policy
ZS 999 may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable regulations or in best-practice standards. The "last updated" date at the top of this page changes whenever any revision is made.
Where changes are material — meaning they significantly affect how your data is used or your rights — we will notify you by email to the address registered on your ZS 999 account at least 14 days before the revised policy takes effect. For minor clarifications that do not affect your rights, we will update the page without direct notification but the date change will make any revision visible.
We recommend bookmarking this page and checking it periodically if you want to stay informed of our current data practices. Continuing to use ZS 999 after a policy update takes effect constitutes acceptance of the revised policy.
13. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how ZS 999 handles your personal data, please get in touch. Our support team is available 24/7 and all privacy-related queries are treated as priority.
Email: support@zs999.wine
Live Chat: Available inside your ZS 999 account – average response under 4 minutes.
Website: zs999.wine
For formal privacy complaints or data subject rights requests, please email us with "Privacy Request" in the subject line and include your registered email address and a description of your request. We acknowledge all privacy requests within 48 hours and aim to resolve them within 30 days.
